Privacy policy

We appreciate you visiting our website, www.velaitalianshop.com (the "Site") owned and operated by Vela Italian Shop. Here at Vela we believe that you have a right to know what information we collect from you.  We want you to understand our commitment to protecting your privacy.  We’ve created this Privacy Policy to let you know what to expect when you interact with us on the Site, App, or through our related online and offline offerings (collectively, the “Services”). This Privacy Policy may be updated from time to time and we will notify you of any material changes by posting the new Privacy Policy on the Site and taking other actions as required by applicable law. We recommend that you consult this policy regularly for any changes.

By using our Services, you agree to the use, disclosure and procedures this Privacy Policy describes. You may provide information to Vela Italian Shop in a variety of ways, including: making online purchases, participating in surveys, and requesting Services or information. Please note that this Privacy Policy does not apply to third party websites ("Third Party Services"), such as, but not limited to, Facebook, Twitter, Pinterest and Instagram, that we do not own or control, even if you access them through the Services. We try to work only with Third Party Services that share our respect for your privacy, but we cannot take responsibility for their practices, content, or privacy policies. We encourage you to carefully review the privacy policies of any Third Party Services you access so that you know how they will use and share your information.

What information we collect:

Our primary goals in collecting information are to improve our Site, Services, features and content, and to enable users to enjoy and easily navigate the Site. The information we collect from you falls into two categories: information that relates to an identified or identifiable natural person (“Personal Information”) and information that, by itself, does not identify and cannot be used to identify a natural person (“Non-Personal Information”). This Privacy Policy includes information about both types and will tell you how we might collect and use each.

Personal Information we may collect from you includes:

  • YOUR NAME AND EMAIL ADDRESS
  • YOUR CREDIT CARD INFORMATION (ALTHOUGH WE USE A THIRD PARTY PAYMENT PROCESSOR), BILLING ADDRESS AND SHIPPING ADDRESS, AND PHONE NUMBER
  • CUSTOMER SERVICE PHONE CALLS
  • THE IP ADDRESS OF THE COMPUTER YOU USE TO ACCESS OUR SERVICES, POTENTIALLY INCLUDING LOCATION DATA BASED OFF OF THAT IP ADDRESS
  • RESPONSES TO ANY ONLINE SURVEYS RUN BY VELA, EITHER ON OUR WEBSITE OR VIA OUR EMAIL LIST
  • CONTENT YOU PROVIDE ON INTERACTIVE FEATURES (E.G., SOCIAL MEDIA PAGES, OUR BLOG, PURCHASE REVIEWS, ETC.)

We may also collect some of the following Non-Personal Information from you:

  • THE TYPE OF BROWSER SOFTWARE YOU ARE USING
  • THE DATE AND TIME YOU ACCESS OUR SERVICES
  • THE WEBSITE ADDRESS, IF ANY, THAT LINKED YOU TO OUR SITE
  • SEARCH ENGINE SEARCH TERMS AND ADVERTISING CLICKS/ACTIONS
  • OTHER NON-PERSONALLY IDENTIFIABLE TRAFFIC DATA
  • PRODUCTS YOU PURCHASE FROM US

Depending on where you are located, Non-Personal Information may be considered “personal data” and/or “personal information” under applicable data protection laws.

Shopify

Our store is hosted on Shopify Inc. ("Shopify"). They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

Cookies and Pixel Tags

Like many websites, we use "cookies," pixel tags, and other technologies to collect information. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes. We use cookies to enable certain features of the Site and App, to better understand how you interact with the Site and App and to monitor aggregate usage by Jungalow Users and web traffic routing on the Site and App. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site, App or all functionality of the Service.

Analytics

We may also use Google Analytics and other service providers to collect analytics information on our Services.  For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/.  You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout.